The Company has an established Grievance Redressal Mechanism for resolution of grievances/complaints of its customers. You may file a complaint at any of the below mentioned touch points:

• Toll free customer care number 1800 102 3335 – Monday to Saturday, except public holidays.
• Email us at insurancehelpdesk@edelweiss.in
• Write to us at Customer Care, Edelweiss Broking Limited, 4th floor, MB Towers LV Prasad Marg, Opp. Trendest Tower, Next to Citibank ATM, Road No.2, Banjara Hills, Hyderabad - 500034

The Company shall take adequate steps to for redressal of grievances of your complaint within 14 days of receipt of such complaint.

If you are not satisfied with the response provided by us in respect of your grievance, you can contact and seek redressal of your grievance from the insurance company through the following touchpoints:

• Toll Free number: 1800-212-1212 (8 AM – 8 PM from Monday – Saturday, except Public Holidays)
• Email: care@edelweisstokio.in
• Corporate Office Address: Edelweiss Tokio Life Insurance Company Ltd, 3rd & 4th Floor, Tower 3, Wing 'B', Kohinoor City Mall, Kohinoor City, Kirol Road, Kurla (W), Mumbai 400070
• Branch offices of Edelweiss Tokio Life Insurance Company Limited pan India

The insurer will allot you a unique complaint registration number which needs to be quoted for future reference/communication. Upon receipt of the grievance, the same is registered and acknowledgement sent within 3 working days from the date of receipt. The insurer will ensure closure of each complaint within 15 days of receipt thereof.